I also received an email from Amazon Seller Support referencing a phone conversation an Amazon employee had at 0954 on Friday, February 3rd in regards to a request for the disbursement of funds to be split between different bank accounts. The hacker called Seller Support and requested an early disbursement of my funds and he wanted the disbursement deposited into 2 different bank accounts. The hacker told seller support he wanted the disbursement put into 2 different accounts because his bank only allows deposits of 10k and my disbursement was greater than 10k.
I immediately contacted Amazon to report that my account had been hacked. Seller Support confirmed my account had been suspended but could not tell me why. Seller support also could not give me any information about the hacking. I received notice later that same day from Amazon, that my password had been disabled, Amazon had reversed any changes made by the “party” and Amazon had canceled any pending orders. My seller account was still suspended during this time while Amazon advised they were “sanitizing” our account. There were approximately 14 pending orders at the time.
In addition to Abdul Wahab hacking my Amazon Seller Account, I discovered that he had also hacked into my Amazon Prime, Brighthouse, and PayPal accounts. I contacted Amazon support and it took some time but I was able to regain control of my prime account. I was unable to login into my Bright House email account so I called them and they confirmed someone had hacked into my account and changed my account details. I then tried to login to Paypal but my password was rejected. I called Paypal and they advised my account had been hacked, Paypal was able to immediately give me back control of my account and when I logged in I found that the hacker was sending and receiving a lot of money from my account.
The hacker was sending money to Guru.com and Freelancer.com. The hacker was using the same email address on Paypal that he was using on Amazon. I went through each transaction on my Paypal account with a Paypal support rep and we reversed every transaction the hacker made. I contacted Guru.com and Freelancer.com and the hackers account on Guru.com was shut down.
On February 6 @ 0906 I spoke with Amazon and a case was created. Amazon stated that since my seller account was suspended, I should not ship the orders currently in the queue until I was given the all clear by Amazon that my account was “sanitized” and selling privileges were reinstated. I specifically asked Amazon about the late shipments affecting my seller performance and she responded that seller performance would be able to see all of the notes on my case and understand that I was unable to ship orders at that time due to the situation being “beyond your control”.
Amazon sent notification on Monday, February 6th at 8:56pm that my seller account was reinstated. I was able to login to seller central with a new password. While reviewing my account details as directed by Amazon, in the seller section for Amazon.MX and Amazon.CA, I found the hackers bank account info and name. The hacker’s banking info had not been removed by Amazon during the “sanitize” process. I removed the hackers banking info and inserted my info.
I shipped all orders in our queue (14 orders now a day late) on Tuesday, February 7th.
On February 7th, I contacted Amazon Lending to advise of the fraudulent request for the refinance loan. On the main seller central page, Amazon Lending was showing a pending loan. I notified Amazon Lending to cancel the loan the hacker had applied for.
On Thursday, February 9th I received notification that my account was suspended. I contacted Amazon several times and no one could see a reason for the suspension. On Friday, February 9th my Late Shipment stats were in red. The 14 orders that shipped a day late on Tuesday were the apparent cause. I contacted Amazon for assistance in reinstating our seller account because I had previously been told that thorough documentation on the Amazon side from Seller-Support reps I spoke to should have been visible to the Amazon Performance Team.
I spent the next 7 days sending emails to various people at Amazon trying to resolve this. I called Amazon Corporate and a lady I spoke with advised me to email Mr.Bezos and Amazon Legal. I emailed Mr.Bezos and I faxed Amazon Legal a letter with 37 pages of documentation on the hacking. I also sent Amazon Lending another detailed email about the hacking. My fear was the hacker had somehow convinced Amazon that he was the rightful owner of the seller account. On February 16th I was notified by Amazon that my account was reinstated. I logged into seller central and all of my money was there and the pending loan was gone. I’m not sure who at Amazon got this taken care of but words cannot describe my elation.
This has been a wake up call for me.